- JEWELLERY VALUATION FOR INSURANCE, PROBATE, CAPITAL GAINS, DIVORCE SETTLEMENT - :: - JEWELLERY VALUER - GEMMOLOGIST - LOSS ASSESSOR -
Client Suggestions
Some suggestions from clients that have been implemented
SUGGESTION
"We were quite happy about your charges compared to what it would costs elsewhere, and you provided more than we expected. But it might be helpful if your website gave more guidance about your likely valuation charges and updates".
Helen
and Nigel B******, Aberdeenshire
IMPLEMENTED
We took Helen and Nigel's suggestion to mean that we were not making this information easy enough to find. We now show the exact fees that we charge directly on the fees page with a more detailed breakdown of how this fee is calculated on a clearly visible link.
SUGGESTION
"I buy new items on a regular basis and to have single items valued each time does work out more expensive than having a lot of items valued all at the same time. Can you reduce the fee for people like me who continually expand their
collection"?
Joyce
M****, Dundee
IMPLEMENTED
We have introduced our "Collectors Service" specifically designed for people like
Joyce.
We can now produce a valuation for each item as it is acquired in a PDF format that is emailed to the client. For this we only charge the item fee, no set-up fee is charged. After one year has lapsed we produce a full
jewellery valuation
showing all the items that have been collected over that period. For this we charge a single set-up fee to cover the cost of producing the full report.
SUGGESTION
"My suggestion would be to hold appointments occasionally in the evening. Not everyone can come to you during working hours"
David
McA******, Perthshire
IMPLEMENTED
We have now introduced an "Out-of-Hours" service. By arrangement, clients can attend appointments set early in the morning (6.45am to 9.00m) or in the evening (5.00pm to 8.00pm). There is an additional charge of £25 per appointment for this service.
SUGGESTION
"Surely, some people simply don't know what they have and would appreciate a little advice to decide what is worth valuing and what isn't" (an approximation as was part of a conversation)
Jo G*****, Edinburgh (Not strictly a client,
Jo is my partner).
IMPLEMENTED
We now offer a free "Item Assessment Consultation" with the intention of identifying those items that warrant valuing and giving a clear plan of action. An exact quote for carrying out the appraisal and valuation will be given for your consideration. There is no obligation. Your quote will be held on file should you decide to make an appointment once you have considered our proposal.
