Client-for-Life Service

We are very lucky, we have a special relationship with our clients. We delight in offering them, what we believe, is a unique service and experience.

We have the pleasure of being of service to entire families (sometimes three generations) and their friends. We like to think that our enthusiasm for what we do rubs off, but our very personal attention goes beyond being just a nice experience, there are significant tangible benefits too.

"...let you know how delighted xxxxxxx and her friend xxxx were with your service and efficiency earlier today. They are already planning their next trip to Perth around another valuation!"

Mr. R W****. Aberdeenshire

Once an appraisal has been carried out, you become part of our “Client for Life” service. This includes:

Nominal fee charged for all future valuation of the same pieces. Unlike some, we do not think it fair to charge a full fee for future updates as most of the hard work has already been done. We just charge you a report fee for producing a new updated valuation report plus £25 per item heading.

We send you a courtesy reminder when we feel that your items need to be updated in value. This ensures that you are always adequately insured but also makes certain that your insurance premiums are not higher than necessary.

Advice on any aspect of jewellery, is freely available whenever required.

We assist in any way that we can in the event of a loss or burglary. We do not, however, supply jewellery to you.

Free condition inspections. It makes good sense to have your jewellery checked periodically for wear. We offer a free annual inspection. Your jewellery will be cleaned and we advise on any remedial action that should be considered. We do not, however, carry out the repairs but are happy to point you in the right direction.

These features make our service very cost effective to you and help you get the most out of your jewellery.

This, and more, is all part of our service.

"Wow, that's what I call customer service!"

Stephen G*****. Perthshire

Sapphire, diamond, ruby and emerald brooch. Jewellery Valuation - Adrian S Smith FGA